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30-Day Money-Back Guarantee
We stand behind the quality of every product we sell. If you're not fully satisfied with your purchase, you can request a return within 30 days in accordance with our Return & Refund Policy.

Shipping and delivery times may occasionally be affected due to high demand, seasonal volume, or carrier conditions; estimated delivery may take 2–4 weeks (or even very quickly, in 1 week) after your order is confirmed. You may request to cancel or modify your order within 6 hours of placing it. If your order has not arrived within 2–4 weeks due to shipping carrier delays or any unexpected reason, you may contact us for an order status update, assistance, or a refund at support@vextall.com or info@vextall.com.

Secure Checkout

We use Shopify's secure checkout to provide a safe and reliable shopping experience. Your payment information is handled securely during checkout.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return and ask for the return address, you can contact us at support@vextall.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vextall.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable. Certain sale or discounted items may not be eligible for return where permitted by applicable law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vextall.com.