FAQs
How can I contact Vextall?
You can email us at contact@vextall.com or support@vextall.com, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, and AMEX).
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs fees or import taxes?
Depending on your country’s regulations, import duties, taxes, or customs fees may apply once your order arrives in your country. These charges are determined by your local customs office and are the responsibility of the customer.
Please note that customs fees, import taxes, and customs processing delays are determined by your local customs authorities and are outside of our control.
Vextall is not responsible for customs fees, import taxes, or delays caused by customs processing. For more information, please contact your local customs office.
How do I return an item?
Please contact us at support@vextall.com.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Where do you ship from?
We ship from China.